F.A.Q. – Thirsty Buyer
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F.A.Q.

Question: Are my payments secure?

Answer: Yes, 100% Secure. As an additional layer of protection, all of our processing uses the latest online encryption technology.

 

Question: How long does shipping take?

Answer: Most of our orders ship out within 1-3 business days and can take approximately 1-5 weeks depending on what country you live in and what was ordered. Canadian and USA orders have an average delivery time of approximately 1-3 weeks.

 

Question: Do you send an email saying my order has been shipped?

Answer: We send an initial email with your receipt regarding the purchases you made. From that point your order is in our system and awaiting shipment. All customers will receive an "Order shipped confirmation" email with the estimated time of delivery & order details. Please check for spam/junk folder if you haven't receive this confirmation email to your inbox.

 

Question: I ordered 3 different items and just 1 arrived today. Did you get my order wrong?

Answer: No, not at all. Often times we ship orders individually. Some products are ready to ship on the same day as ordered while others may take a few days to ship out. If you receive just one product, don't worry, the rest of your order will be arriving very soon.

 

Question: Are you hiring?

Answer: We are currently growing at a rapid pace and continue to expand our unique product lines. In the near future we have expectations of hiring as growth continues.